Where can I use the Bonus Gift?
For a list of travel locations that your bonus gift certificate can be used, CLICK HERE to see destinations.
Can I get extra nights in my package when we are ready to travel?
Normally, yes. We can customize your package to fit your individual needs. Most of the resorts and hotels we work with allow Extended Stays. Additional nights are subject to availability and prevailing rates. If you wish to add extra nights, simply contact someone in our reservations department and inquire about availability.
Are there any additional charges?
The price paid for your package covers everything included in the package. The only additional charges to the package are State and/or local taxes and Resort fees. Taxes normally depend on time and location of travel and are paid while traveling. (Approximately 13%)
How do I make reservation requests for my certificate?
This is easy... Just follow the instructions within your particular certificate. Our office does not handle reservations or processing of these certificates, so please refer to them for the particulars.
Can I bring a pet?
Sorry, none of the resorts or hotels we use allow pets in the rooms.
Why do I need to give two choices of arrival dates?
Although our Orlando destination does not have any blackout dates, all requests are subject to availability. Meaning, the earlier you request your dates the better chance to ensure your first choice. We asked for two choices, in the event that your first choice is sold out. Remember that we require a 21-day minimum advance notice prior to booking travel dates, and we ask for 45 days if you're coming during the summer or on a major holiday.
Can I make this vacation a group vacation or family reunions?
These packages are designed for individual families and some resorts restrict Group Travel. Because these packages are designed for introducing families to Vacation Ownership, we ask that individual families travel separately. However, you can refer a friend and we can book them into a separate package.
Can I request a particular type of room?
Room location and type are allocated at the discretion of the resort or hotel. We can request certain room sizes or types, but we cannot guarantee the accommodations. We offer upgrades to one bedroom and two bedroom condos. Remember again, the earlier you request your travel dates, the better chance we have to accommodate your request.
When can I expect to receive a final written confirmation?
We Make your booking as soon as we receive your formal written request. It normally takes within 7 to 10 business days to get a confirmation. You can expect to receive a final written confirmation within 10 business days of the time you submit your request. Please remember not to make any travel Arrangements without a written confirmation of accommodations. Also, if your request is more than 6 months in advance it may take longer to get a request confirmed because some resorts and hotels do not book that far in advance. If needed, ask you your reservation is for more information.
Who do I talk to if I have questions?
After you have purchased a vacation package, you may either speak to your representative or someone in our reservations and customer service department. They will be happy to assist you and answer any questions you may have. You can reach us by calling toll-free at 1 800 578-4547.